FAQs
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@danvillemusic.com.
To return your product, you should mail your product to:
Danville Music
115e Town and Country Drive
Danville CA 94526, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
RETAIL
If I bought a guitar from you and it's not playing right, what do I do?
Please bring it in! When you buy a guitar or bass from us we offer 100% free adjustments on that instrument for as long as you own it. Our instruments are set up to play wonderfully off the wall, but we understand everyone likes their guitar to feel a certain way. Bring it in and we will make it play perfect for you.
If I buy a product (for example, a metronome) that stops working within the warranty period, do I have to send it to the manufacturer for repair or can I just bring it back to you?
Please bring it in – we will take care of it for you...all without skipping a beat.
INSTRUMENT RENTALS
Do I have to rent my instrument for the full school year/term?
No, beyond the initial three-month commitment that you make to the instrument, it is a month-to-month contract and you can return it at any time.
LESSONS
Do you offer group lessons?
We have a few instructors who offer them – please contact us for details.
How much do lessons cost?
It varies slightly by instructor and instrument, but the average is $150 a month for four, half-hour private lessons.
What is the best age to start music lessons for my child?
This also varies, both by the instrument and by the child, but we have had success with children as young as 3 with drums/percussion. Drums is a great introduction to rhythm that will serve kids well in all their future musical endeavors! Piano also works extremely well at young ages!
REPAIRS
I didn’t buy/rent my instrument from you – can I still bring it in to your store for repair?
Absolutely, we’d be happy to help you! We service all major instrument brands.
I want to upgrade my guitar with new electronics. Can you help me with that?
Yes! We have luthiers who provide full service guitar electronic upgrades.
Who are you luthiers?
We work with some of the best luthiers in the business.
G Status Repair and BJR Guitars
They are authorized service centers for Taylor, Tom Anderson, ESP, Larrivee , Takamine, Godin, Seagull and more.
Feel free to drop your instruments off at our shop and our incredible luthiers will see to them right away!
Product Selection & Expertise
How extensive is your inventory—especially guitars and gear—for different skill levels?
We stock a wide range of instruments for every player, from beginner starter packs to world class boutique guitars.
Are your inventory and brands current and high-end?
Yes! We proudly carry brands like PRS, Gibson, Fender, Taylor, Suhr, Tom Anderson, Ernie Ball Music Man, and many more.
Do you offer used or consignment instruments, and is the selection substantial?
Absolutely. We have a constantly rotating selection of used and consignment instruments, including rare and collectible guitars.
Are your staff experienced and long-tenured?
Our team is made up of passionate and professional musicians, many of whom have been with us for over a decade.
Do you offer lessons and rentals in addition to sales?
Yes. We provide instrument rentals for students and professionals, along with private lessons from experienced teachers.
Are repair services handled in-house by qualified technicians?
Yes. We have skilled in-house technicians who provide setups, maintenance, and repairs.
Do you host events or clinics fostering community engagement?
We love bringing musicians together and our store regularly hosts clinics, workshops, and special events.
Can you build custom instruments or participate in programs like PRS Private Stock?
Yes. As a PRS Signature Dealer, we work directly with customers on PRS Private Stock custom builds. We can also do custom builds for Gibson, Fender, Suhr, and Tom Anderson.
Do you offer financing for high-end instruments?
Yes. Financing is available for qualifying purchases, including special financing for PRS Private Stock guitars.
How long have you been in business, and what is your reputation?
We have been proudly serving musicians since 1989 and have earned an A+ BBB rating along with a reputation as one of the Bay Area’s premier music stores.
Pricing, Policies & Trust
Do you offer a clear return or refund policy?
Yes. We accept returns within 10 days if the item is in original condition. The customer is responsible for return shipping.
Are your prices competitive with online alternatives or major music retailers?
We match our premium in-store experience with competitive pricing, especially on boutique and hard to find gear.
Is your BBB rating solid, and are complaints minimal?
Yes. We are BBB-accredited with an A+ rating and take pride in excellent customer service.
Do you clearly disclose shipping fees or policy for online orders?
Yes. Domestic shipping is free on most orders and details are always listed at checkout.
What payment methods are accepted both online and in-store?
We accept all major credit and debit cards, PayPal, Apple Pay, Venmo, Shop Pay, and more.
Is there a comprehensive price guarantee or price-matching policy?
While we do not offer formal price matching, we are always fair and transparent with our pricing.
Are there premium price markups for boutique or limited edition gear?
Boutique instruments and limited editions are priced according to their market value and rarity, but we keep our margins competitive.
How transparent is pricing in-store versus online?
Pricing is consistent. You will see the same prices in-store as you do on our website.
Do you clearly explain lesson or rental pricing and terms?
Yes. Our team provides clear details on lesson schedules and rental agreements when you inquire.
Are consignment and used item terms (like sight, return, or warranties) clearly stated?
Yes. Our consignment policies are straightforward, and our staff walks every consignor through the details.
Customer Experience & Community
What do customer reviews say about service quality and atmosphere?
Customers often describe us as friendly, knowledgeable, and welcoming. Some even call us “the happiest place on earth” for musicians.
Do customers comment on the cleanliness and vibe of the store?
Yes. Our store is clean, organized, and designed to be an inspiring space for players.
Have customers had positive experiences with lessons or kids’ programs?
Absolutely. Many families trust us with their children’s first lessons, and the feedback has been very positive.
Do customers comment on post-sale support or adjustments?
Yes. We are known for making sure customers leave happy, whether that means a free setup or adjustments after purchase.
Do you engage with customers on social media or forums?
Yes. We are active on YouTube, Instagram, Facebook, and we engage with guitar enthusiasts on forums.
How community-focused is the store, for example supporting local musicians or events?
We are deeply involved in the local music scene, supporting Bay Area musicians, donating to schools, sponsoring youth sports teams and events.
Are staff recommendations generally trusted by customers?
Yes. Our staff are musicians themselves, and customers trust their recommendations because they come from real playing experience.
Do customers report transparency in purchases and services?
Yes. Our reviews often highlight our honesty and no-pressure approach.
Has the store been featured in reputable reviews or music communities?
Yes. Danville Music is frequently praised in music forums and enthusiast communities as one of the best independent stores in the country.
Do you provide educational content such as blogs, videos, or tutorials?
Yes. Our website features blogs and articles to help players make informed decisions about their gear.
Repairs, Maintenance & Custom Services
How professional and reliable are your repair services?
Our in-house repair team is known for excellent workmanship and fast turnaround times.
Do you offer free set-ups or adjustments with guitar purchases?
Yes. We provide complimentary setups on new guitars to ensure they are playing their best.
Are custom or boutique builds handled in-house or through manufacturers?
We partner with manufacturers like PRS and Suhr for custom builds, guiding customers through the entire process.
Are repair turnaround times reasonable for local customers?
Yes. Most basic repairs and setups are completed quickly, and we keep customers informed throughout.
Is maintenance follow-up provided, such as tuning or check-ins?
Yes! We are always happy to provide ongoing maintenance and adjustments.
Do you reserve rare or limited inventory for existing customers?
We treat all of our customers equally, but long-time clients often get first notice of rare arrivals.
Is warranty or service guarantee included for repairs or sales?
Yes. New instruments are covered by manufacturer warranties, and we stand behind our repair work.
Do staff offer setup tutorials or guidance for new gear?
Yes. Our staff walk customers through setup basics and care tips at the time of purchase.
Are rentals well-maintained and reliably available?
Yes. All rentals are inspected, cleaned, and maintained to ensure they are in top condition.
Is there transparency about condition and pricing for consignment guitars?
Yes. We provide clear descriptions and pricing on all consignment pieces, both in-store and online.
Business Transparency & Stability
Are you locally owned and transparent about leadership?
Yes! Danville Music is locally owned and operated, currently led by Adam Schuman and Cameron Brochier.
Has ownership changed recently and does this impact service continuity?
Ownership changed in 2021, but 95% of the team and values remain, ensuring continuity of service.
Are credentials and licenses, such as repair certifications, clear and visible?
Yes. Our repair staff are trained professionals, and we maintain all required business licenses.
Are your business hours consistent and publicly posted?
Yes. Our hours are clearly posted online and at the store: Monday through Friday 11am to 7pm, Saturday 10am to 5pm, Sunday 12pm to 4pm.
Can customers verify legitimacy through third-party accreditation?
Yes. We are BBB-accredited with an A+ rating.
Do you clearly state shipping and returns for online purchases?
Yes! Our policies are transparent: free domestic shipping and a 10-day return window.
Are there transparency efforts in corporate structure, such as entity name?
Yes. Our legal entity is Resonant Waves, Inc., “doing business as” Danville Music.
Do you have documented complaints or disputes publicly visible?
Our record is overwhelmingly positive, with very few complaints.
Are the phone and contact details clearly available?
Yes. Our phone number, email, and address are always listed on our website and BBB profile.
Are payment refunds, exchanges, and shipping policies clearly outlined?
Yes! Our website and staff clearly explain returns, refunds, and shipping procedures before purchase.