Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
To return your product, you should mail your product to:
115e Town and Country Drive
Danville CA 94526, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If I bought a guitar from you and it's not playing right, what do I do?
Please bring it in! When you buy a guitar or bass from us we offer 100% free adjustments on that instrument for as long as you own it. Our instruments are set up to play wonderfully off the wall, but we understand everyone likes their guitar to feel a certain way. Bring it in and we will make it play perfect for you.
If I buy a product (for example, a metronome) that stops working within the warranty period, do I have to send it to the manufacturer for repair or can I just bring it back to you?
Please bring it in – we will take care of it for you...all without skipping a beat.
Do I have to rent my instrument for the full school year/term?
No, beyond the initial three-month commitment that you make to the instrument, it is a month-to-month contract and you can return it at any time.
Do you offer group lessons?
We have a few instructors who offer them – please contact us for details.
How much do lessons cost?
It varies slightly by instructor and instrument, but the average is $150 a month for four, half-hour private lessons.
What is the best age to start music lessons for my child?
This also varies, both by the instrument and by the child, but we have had success with children as young as 3 with drums/percussion. Drums is a great introduction to rhythm that will serve kids well in all their future musical endeavors! Piano also works extremely well at young ages!
I didn’t buy/rent my instrument from you – can I still bring it in to your store for repair?
Absolutely, we’d be happy to help you! We service all major instrument brands.
I want to upgrade my guitar with new electronics. Can you help me with that?
Yes! We have luthiers who provide full service guitar electronic upgrades.
Who are you luthiers?
We work with some of the best luthiers in the business.
They are authorized service centers for Taylor, Tom Anderson, ESP, Larrivee , Takamine, Godin, Seagull and more.
Feel free to drop your instruments off at our shop and our incredible luthiers will see to them right away!